• [NEW] Why is CloudBounce closing its doors and will we have access to its mastering ever again?

  This sudden change is purely a business based decision, where the management has decided to end CloudBounce services (www.cloudbounce.com & app.cloudbounce.com with the desktop app) as an independent operator. However, the new parent company Image-Line will continue to offer and develop mastering services within its FL Studio ecosystem, based directly on CloudBounce’s core technology.Some readers

• What LUFS loudness level should be used for my masters?

  You have the artistic freedom to choose a setting that sounds the best to you, without thinking too much of the LUFS value. Simply use your ears and intuition. You do have the ability to set it in any way you’d like but we'd recommend you use this freedom carefully.Some readers

• [NEW] I have an existing recurring subscription (monthly, annual) or a Lifetime plan, how long will I be able to use the services?

  CloudBounce will close its doors in phases. The first to go will be the ability to create a new account (signup) and the ability to purchase a new plan starting early April 2024. Unfortunately, a Lifetime plan by definition will be for the “lifetime of the company”, when the company ceases to exist, so do these plans. Please see below what will happen to the respective product categories in detail moving forward: Q: I have a Lifetime subscription, what will happen when the services closeFew readers

• Can I try the app before I buy?

  Unfortunately, trying the app before you buy is currently not possible. In order to use the app you need either a monthly or annual subscription plan.Few readers

• [NEW] I really like your service’s for mastering. What can we do to continue using a similar service?

  We have worked together with Image-Line to create an amazing suite of value filled offers for our customers, and we will be contacting you via email shortly to help you get started. Keep your eyes peeled!Few readers

• [NEW] How long can I access my mastered files at www.cloudbounce.com cloud storage?

  All mastered tracks reside under the “My Tracks” section on your Web CloudBounce account. You’ll need an active subscription to be able to download tracks, so please download all tracks into your personal storage during the lifetime of your subscription, otherwise access will be lost permanently. If your plan has been already cancelled, but you still have access to it during the rest of the paid billing period, downloading works normally. Be mindful that the absolute latest time to download wilFew readers

• [NEW] Where can I sign up for a new subscription, I can't see the “sign up” option or the “pricing table” anymore?

  Unfortunately we are no longer taking on any new customers nor selling any new subscription plans (e.g. monthly, annual or Lifetime) starting 1st April 2024. All audio mastering services accessible from all CloudBounce owned websites will cease to work on 1st April 2025.Few readers

• [NEW] I have purchased a redeemable code for the CloudBounce desktop app from a reseller. What is the process to use this code?

  Depending on the type of product you have purchased - e.g. Monthly, 3 Month, Annual, Lifetime or Lifetime Mini Plan from one of our product resellers (e.g. Plugin Boutique, ADSR, Waproduction, Appsumo, Audio Plugin Deals etc.); The Monthly plan: To enjoy a full month of service, you will have up to the 1st March 2025 to redeem and use your code. The 3 Month plan: To enjoy the plan fully, you will have up to 1st January 2025 to redeem and use your code. The Annual Plan: If you havenFew readers

• [NEW] I have an active subscription but my payment method keeps failing. What happens to my plan if I can’t make the payment work in time?

  If your active subscription payment method keeps failing, this might lead to a situation where the payments processor cancels the payment automatically after a couple of tries. In this situation we won’t be able to re-activate your plan or sell you a new plan unfortunately, even if the fault is not yours. As long as the plan is active, you can try to update your payment method and reach out to us to try to renew the charge. Please note, that the above will only apply to Monthly recurring subFew readers

• [NEW] I have an issue with using (CloudBounce Web/Desktop App/BounceCast App), who do I contact?

  For any questions, feel free to continue to reach out via the website chat or at feedback@cloudbounce.com. We are happy to assist you.Few readers