Articles on: App: Common Questions

[NEW] I have an active subscription but my payment method keeps failing. What happens to my plan if I can’t make the payment work in time?

If your active subscription payment method keeps failing, this might lead to a situation where the payments processor cancels the payment automatically after a couple of tries. In this situation we won’t be able to re-activate your plan or sell you a new plan unfortunately, even if the fault is not yours. As long as the plan is active, you can try to update your payment method and reach out to us to try to renew the charge.

Please note, that the above will only apply to Monthly recurring subscriptions as all the active annual plans will be cancelled en masse in early April 2024 as part of the company closing process. Therefore, none of the annual plans will renew ever again.

Updated on: 16/04/2024

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