Q: How can I start using the Desktop App?

New CloudBounce user: In order to use the Desktop App you need a valid CloudBounce monthly or annual subscription. To get access to the Desktop App, simply subscribe at https://app.cloudbounce.com/#pricing page, then download and install the App. Existing CloudBounce user: In order to use the Desktop App you need a valid CloudBounce monthly or annual subscription. As a registered customer, you’ll get the app free of charge. Prior to starting to use the app, you must migrate from our current Web mastering service to the new https://app.cloudbounce.com/ website. Please note: your currently mastered files will NOT follow you to the new App due to infrastructure change. Therefore, we recommend that you download all your mastered files before migrating to the new service. Migration will happen as follows: If you have been logged in with Facebook: Go to https://cloudbounce.com/user/migration Click on “NO” Our system will create a password and account for you on the new site If you have been logged in with email &amp; password: Go to https://app.cloudbounce.com/cloudbounce-migrate Enter the email + password you’ve used on old CloudBounce You’re all set! Proceed to login and download the latest app version from https://app.cloudbounce.com. Then, simply install the App on your Mac or Windows computer and start mastering. Disclaimer: Both www.cloudbounce.com Web mastering account and the Desktop App account (app.cloudbounce.com) can't be used at th

Question 1

How can I start using the Desktop App?

Accepted Answer

New CloudBounce user: In order to use the Desktop App you need a valid CloudBounce monthly or annual subscription. To get access to the Desktop App, simply subscribe at https://app.cloudbounce.com/#pricing page, then download and install the App.

Existing CloudBounce user: In order to use the Desktop App you need a valid CloudBounce monthly or annual subscription. As a registered customer, you’ll get the app free of charge. Prior to starting to use the app, you must migrate from our current Web mastering service to the new https://app.cloudbounce.com/ website.

Please note: your currently mastered files will NOT follow you to the new App due to infrastructure change. Therefore, we recommend that you download all your mastered files before migrating to the new service.

Migration will happen as follows:

If you have been logged in with Facebook: Go to https://cloudbounce.com/user/migration Click on “NO” Our system will create a password and account for you on the new site

If you have been logged in with email & password: Go to https://app.cloudbounce.com/cloudbounce-migrate Enter the email + password you’ve used on old CloudBounce You’re all set!

Proceed to login and download the latest app version from https://app.cloudbounce.com. Then, simply install the App on your Mac or Windows computer and start mastering.

Disclaimer: Both www.cloudbounce.com Web mastering account and the Desktop App account (app.cloudbounce.com) can't be used at th

Question 2

[NEW] Why is CloudBounce closing its doors and will we have access to its mastering ever again?

Accepted Answer

This sudden change is purely a business based decision, where the management has decided to end CloudBounce services (www.cloudbounce.com & app.cloudbounce.com with the desktop app) as an independent operator.

However, the new parent company Image-Line will continue to offer and develop mastering services within its FL Studio ecosystem, based directly on CloudBounce’s core technology.

Question 3

What are the Mastering Options?

Accepted Answer

In addition to the ‘Genre Reference’ settings and the Amount control, you can further modify the sound quality using the ‘Mastering Options’. The combination of both the selected Genre Reference and the applied Mastering Options will form the final sound characteristics for your master. All changes you make within the app are instant, no need to edit or wait for them to take effect.

NEW feature (current version 1.0.4.): We have applied all the current Web mastering genre processing options to the desktop app as well. You can find them under the "Reference button" > "Original CloudBounce subfolder". Enjoy the great sound you know and love from the Website www.cloudbounce.com. No need to queue and wait for the masters to edit and process anymore. Tweak until your heart's content and export your Professional level masters with the correct loudness level to suit any needs together with the lightning fast processing.

Download and install the latest app version from https://app.cloudbounce.com/ (please login first).

Best, Team CloudBounce

Question 4

Infinity Annual & subscription cycle

Accepted Answer

Infinity Annual means an unlimited mastering subscription plan, that renews automatically every 12 months (unless canceled prior to renewal). If you already have an Annual subscription and for example would like to utilise a campaign deal at a lower price-point, the billing cycle will be started immediately after such a purchase. Also, in this case please make sure that the prior subscription is canceled before committing to a new deal, this won't happen automatically.

Question 5

Refund Policy

Accepted Answer

The user of the service has the right to use the mastering service from CloudBounce, according to the chosen service plan, either Pay-As-You-Go (Web mastering only) or a Subscription.

In addition, the user has the right to cancel the monthly or annual subscription when he or she chooses to. The billing cycle will be disrupted upon cancellation of the service during the target month.

A cancelled plan will run fully functional until the end of the billing period.

All payments to CloudBounce are non-refundable, and no refunds or credits will be made for incomplete use of a service pricing plan or a monthly or annual subscription.

All users have full responsibility on managing their personal subscriptions. If a user would like to un-subscribe and prevent the subscription from renewing automatically, it should be done before the next renewal date. If a user does not un-subscribe within this time period, the plan will automatically be renewed. CloudBounce cannot take responsibility and issue a refund when a user has not un-subscribed within the given time period prior to renewal.

Incomplete use of the service (e.g. "I have not used CloudBounce for 2 months" OR "I have not authorized the plan renewal") will not be considered as a reason for a refund.

**Note: If you cancel your active subscription plan, you acknowledge that you will lose access to your mastered tracks inside the CloudBounce dashboard. So if you do end up cancelling, please make sure to download al

Question 6

What can be done with the Loudness knob?

Accepted Answer

The Loudness control dial will determine the final output LUFS (Loudness Unit Full Scale) level of your mastered file(s).

In addition, the Loudness control will have a direct effect on how much limiting is applied to the track. If you want your track to be louder, turn the Loudness control clockwise. The more you turn it, the harder the limiter will be applied to your track and vice versa.

Pro tip: General loudness should be adjusted according to your own preferences. The LUFS loudness value can be increased or decreased in -0.5 LUFS steps to help you to set the correct required level.

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